Panoramic aerial view of Camp Holiday peninsula surrounded by crystal clear Adriatic waters

Privacy Policy

How we protect and process your personal data

Last updated: January 6, 2026

GDPR Compliant

This privacy policy complies with the European Union's General Data Protection Regulation (GDPR).

1. Introduction

Camp Holiday ("we", "us", "our"), operated by TERMORAD d.o.o., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website campholiday.eu and related services.

By using our website and services, you consent to the processing of your personal data as described in this policy.

2. Data Controller

TERMORAD d.o.o.

Dr. Franje Tuđmana 12A

10431 Sveta Nedelja

Croatia

OIB: 48737778965

Privacy Contact:

Email: info@campholiday.eu

3. Data We Collect

3.1 Personal Data

  • Full name - for identification and communication
  • Email - for booking confirmations and communication
  • Phone number - for urgent communication (optional)
  • Password - encrypted, for account access

3.2 Booking Data

  • Check-in and check-out dates
  • Number of guests (adults, children)
  • Selected parcel/accommodation
  • Additional services
  • Special notes or requests

3.3 Technical Data

  • IP address (for security)
  • Browser and device type
  • Language preferences
  • Access time and date

4. Legal Basis for Processing (GDPR Art. 6)

Contract Performance (Art. 6.1.b)

Processing personal data necessary for the performance of the booking contract and provision of accommodation services.

Legal Obligation (Art. 6.1.c)

Retention of booking records for tax and accounting purposes as required by Croatian law.

Legitimate Interest (Art. 6.1.f)

Website security, fraud prevention, and service improvement.

Consent (Art. 6.1.a)

Marketing communications and analytics cookies (only with your explicit consent).

5. How We Use Your Data

  • 1
    Processing and managing your bookings
  • 2
    Sending confirmations and important notifications about your stay
  • 3
    Providing customer support
  • 4
    Improving our website and services
  • 5
    Complying with legal obligations
  • 6
    Sending marketing materials (only with your consent)

6. Data Retention Period

Data TypeRetention Period
Account dataUntil account deletion
Booking records7 years (legal requirement)
Marketing consentsUntil consent withdrawal
Technical logs90 days
CookiesUp to 1 year

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

Right of Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

"Right to be forgotten" - request deletion of data

Right to Portability

Receive your data in a machine-readable format

Right to Object

Object to certain types of processing

Withdraw Consent

Withdraw consent at any time

To exercise any of these rights, contact us at info@campholiday.eu. We will respond within 30 days.

8. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device.

Essential CookiesRequired

Required for website functionality: user authentication, session security, language preferences.

Examples: auth-token, NEXT_LOCALE

Functional CookiesOptional

Remember your settings and preferences for an enhanced experience.

Analytics CookiesOptional

Help us understand how you use our website (Google Analytics 4).

You can decline these via the cookie banner.

Google Analytics 4 collects:

  • • Pages visited and time spent on them
  • • Device and browser type
  • • Approximate geographic location (country/city)
  • • Interactions (clicks, scrolling)
  • • Traffic source (search engine, direct, social media)

Note: IP addresses are anonymized and data is not used to identify individuals.

9. Third Parties and Data Transfers

Your data may be processed by the following trusted service providers:

Supabase

Database and authentication - EU data centers

Vercel

Website hosting - global CDN network

Google Analytics 4

Analytics (only with your consent)

Measurement ID: G-S6ECXJ4VD6 • IP anonymization enabled • EU data centers

Google Privacy Policy

Google reCAPTCHA v3

Protection against spam and bots

Used to protect forms (login, registration, contact, booking). Collects behavioral data to distinguish humans from bots.

Google Privacy Policy

All service providers are bound by Data Processing Agreements (DPA) and comply with GDPR standards.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL/TLS encryption for all data transfers
  • Password hashing using secure algorithms
  • Regular security audits and updates
  • Limited access to personal data
  • Row Level Security (RLS) at database level

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can take appropriate action.

12. Filing a Complaint

If you believe we have violated your data protection rights, you have the right to file a complaint:

Croatian Personal Data Protection Agency (AZOP)

Ulica Metela Ožegovića 16

10000 Zagreb

Croatia

Email: azop@azop.hr

Web: azop.hr

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The date of the last update is shown at the top of the page. Significant changes will be communicated via website notification or email. We recommend checking this page periodically.

14. Contact Us

For any privacy questions or to exercise your rights, contact us:

Email: info@campholiday.eu

Address: TERMORAD d.o.o., Dr. Franje Tuđmana 12A, 10431 Sveta Nedelja, Croatia